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Return Policy

 

Dentalaaka stands behind the quality of everything it sells and hope you’re happy with purchase. If you’re unsatisfied with products you purchased from Dentalaaka, you can return your item(s) as follows:

  1. Returns and replacements are accepted within 7 days from the delivery of items.
  2. An item is eligible for return within the applicable return window if it fulfils one of the following conditions - If it was delivered in a physically damaged condition or is not working in proper condition. If it is different from what was ordered.
  3. Items to be returned or replaced must be in resalable conditions and contain the original packing material, manuals and blank warranty cards. Returned items are subject to inspection.
  4. Refund shall be initiated after the product returned reaches back to us and is inspected.
  5. Custom made products are final and are not eligible for return or replacement. Also in case of special requirements when the product is procured on urgency and special request, we may reject your return request at our own discretion. This is essential as the manufacturers of particular products may not entertain the return request.
  6. Products if marked as non returnable on the product detail page, cannot be returned. Refund Credit will not be granted for items unsuitable for resale.
  7. Due to hygiene and safety reasons. Products that come in contact with the body cannot be returned because they are single use items. No hygiene Product can be returned if the package has been opened.
  8. Dentalaaka  may charge a cancellation or return fee if the order is cancelled once the product is ready for dispatch and is shipped.